ACE96 Privacy Policy – Malaysian Member Personal Data Protection

ACE96 ("we", "Platform") takes your privacy seriously. This Privacy Policy explains how we handle the personal data you provide to us or that we collect when you use the ACE96 online entertainment platform at ace96.vip.

We operate in accordance with internationally recognised data protection principles, including fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We only collect data that is strictly necessary to provide our services to you.

This policy applies to all registered members, website visitors, and any individual who interacts with the ACE96 platform through any device or channel. If you use our platform on behalf of another person, you are responsible for ensuring that individual is informed of and agrees to this Privacy Policy.

Depending on how you interact with the ACE96 platform, we may collect various categories of personal data as follows:

We do not collect sensitive data categories such as health information, sexual orientation, or religious and political beliefs unless required by applicable law.

ACE96 uses collected personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account management: Create, verify, and maintain your member account, including the KYC process required to comply with legal requirements.
• Transaction processing: Process your deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Service provision: Enables you to access all games, promotions, and features on the ace96 platform of your choosing.
• Security and fraud prevention: Detect, investigate, and prevent any fraudulent activity, money laundering, or security breaches that may affect the platform or other members.
• Customer support: Provide responsive technical assistance and support services whenever you need them.
• Essential communications: Send account-related notifications, platform updates, terms changes, and security information you need to be aware of.
• Marketing (with consent): Send promotional information and special offers only if you have given explicit consent to receive marketing communications.
• Platform improvement: Analyse aggregated, non-identifiable usage patterns to improve your gaming experience and platform features.
• Legal compliance: Fulfil the legal and regulatory obligations imposed on ace96 within its operating jurisdictions.

ACE96 does not sell, rent, or trade members' personal data to any third party for marketing purposes. However, in the day-to-day operation of the platform, there are certain situations where we need to share data with trusted parties:

• Payment service providers: Financial institutions and payment processors that help us securely handle your deposits and withdrawals. These parties are bound by strict confidentiality agreements.
• Game providers: Third-party game providers that supply gaming content on the ace96 platform. Data shared is limited strictly to what is required for game operation.
• Technology infrastructure providers: Companies that provide hosting, database, and technical infrastructure services that enable the ace96 platform to operate. All such providers are bound by data processing agreements that comply with data protection standards.
• Legal authority: Government agencies, law enforcement bodies, or courts when ACE96 is legally required to disclose certain information.

ACE96 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or unintended destruction.

• Encryption in transit: All data transmitted between your device and ace96 servers is encrypted using TLS 1.3 protocol with 256-bit encryption.
• Encryption at rest: Sensitive data stored in our databases, including financial information and identification numbers, is stored in encrypted format.
• Layered access controls: Access to members' personal data is strictly limited based on the principle of least privilege — only staff who genuinely need access to perform their duties are permitted.
• Periodic audits: Our security systems are regularly reviewed and tested by internal security experts and independent auditors to ensure ongoing protection.
• Retention period: Personal data is retained for as long as your account is active and for the period required to fulfil our legal obligations, generally not exceeding seven (7) years after account closure unless otherwise required by law.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. We therefore encourage you to take protective measures as well, such as using a strong password and not sharing your login credentials.

ACE96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login authentication, session security, and remembering your preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance cookies: Helps us understand how members use the platform — which pages are visited, how long sessions last, and any technical errors encountered. This information is used in aggregate form to improve the platform.
• Functional cookies: Remember your preferences such as language settings, currency display, and interface configuration so you do not need to reconfigure them each time.
• Analytics cookies: We use internal analytics tools to understand platform usage trends. This data is not linked to your personal identity and is used solely for service improvement purposes.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the ACE96 platform.

As an ace96 member, you have the following rights regarding your personal data that we hold. You may exercise any of these rights by contacting our support team:

• Right to access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 30 days of receiving your request.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. We encourage you to update your account information directly through the member portal whenever necessary.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
• Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain situations, such as while a dispute regarding data accuracy is being resolved.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time. Once an objection is received, we will immediately cease using your data for that purpose.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

ACE96 is an adult entertainment platform exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.

If we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that a child in their care has registered an account on ace96 are encouraged to contact us immediately.

The ace96 platform may contain links or references to third-party websites or services, including game provider sites or our business partners. This Privacy Policy applies only to the ace96 platform and does not cover the privacy practices of those third parties.

ACE96 is not responsible for the content, privacy policies, or security practices of any third-party sites or services. We strongly encourage you to read the Privacy Policy of each website you visit separately before providing any personal information.

ACE96 reserves the right to update or amend this Privacy Policy at any time in response to changes in law, regulatory requirements, or improvements to our platform services.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date displayed at the top of this page
• Displaying clear notifications on the platform to inform members of any changes that have taken place
• Sending notifications via email or SMS to active members if a change is significant and affects your rights

Your continued use of the ace96 platform after the effective date of any amendment will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to withdraw from the platform and request account closure.

If you have any questions, concerns, or complaints regarding how ace96 handles your personal data, our Data Protection team is here to help:

• Privacy email: [email protected] (displayed as text only)
• General support email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 3–5 business days
• 24/7 Support: For urgent matters, contact our live support team available around the clock

If you are not satisfied with how we have handled your privacy complaint, you have the right to file a formal complaint with the relevant data protection authority in your jurisdiction. For further reading on your rights, please refer to the Responsible Gaming and Terms and Conditions us.